T-SHIRT MACHINE™ PRIVACY POLICY

T-SHIRT MACHINE™ values the users of our website www.tshirtmachine.co.za (the “Website”) and its services/products offered  (“the “Services”). Your privacy and trust are very important to us. We recognize that you may be concerned about our collection, use, and disclosure of the personally identifiable information (“Personal Information”) that we collect when you use the Website and/or the Services and, as such, we have created this Privacy Policy (“the Policy”) in order to protect your privacy and implement business practices that comply with the South African Protection of Personal Information Act, No. 4 of 2013 (“POPIA”), as amended, as well as any other Applicable Law.. Amongst other things,  the Policy describes the information that we collect from you, how we collect this information, and what we do with it after we collect it.  (The terms “user“, “you“, “data subject” and “your” are used interchangeably in this Policy and refer to all persons engaging with us  for any reason whatsoever). 

The Policy creates a legally binding agreement between us and you and will apply as soon as we collect your data, or you start using the Website or the Services. As such, by using the Website, you hereby consent to the Policy and agree to its Terms and Conditions.

If you have any questions or comments regarding the Policy, please contact us at info@t-shirtmachine.co.za.

DOES T-SHIRT MACHINE™ EVER MAKE CHANGES TO ITS PRIVACY POLICY?

Unless notice is required in terms of any Applicable Law, we (collectively referred to as “we”, “us” or “our” in this Policy) may change this Policy from time to time in line with any changes that the law or our internal organisational operations require, without prior notice. However, we will notify you of any material changes to this Policy. The current version of this Policy that applies each time you use the Website and/or the Services will regulate our relationship. It is your responsibility to consider the Policy each time you utilise the Website and/or Services. If you do not agree with any terms of this Policy, you must stop using the website and/or Services.

WHAT TYPES OF INFORMATION DOES T-SHIRT MACHINE™ COLLECT?

Should you decide to utilise the Website, engage with us, use/purchase any of the Services, or provide your Services to us, you thereby expressly consent to, and opt-in to us collecting, collating, processing, and using the following types of information about you when you use the website, engage with us or the Services (“personal information”):

• Information provided by you or from another responsible party authorised by you:

We  processes personal information, provided by you, that you choose to submit to us (that is information about you that is directly or indirectly personally identifiable, as defined in POPIA, like, for example but not limited to, your name, identification number, address, email address, company name, company registration number, contact details, phone numbers, banking details etc.) which we either process as a responsible party, or which is received from another responsible party to whom you have provided your personal information with your permission to be shared with us as the operator; 

• Information that is collected automatically:

We receive and store information which is transmitted automatically from a user’s computer when the user browses the internet and accesses the website. This information includes information from cookies (which are described more further below), the user’s Internet Protocol (“IP”) address, browser type and version, embedded web links, geographical location, log files and other information-gathering tools. These tools collect certain standard information that your browser sends to the website such as your browser type and language, times of access, and the address from which you arrived at the website;

• Information from public sources:

We may also collect, collate and process personal information from public sources when you have engaged with us and made your personal information public, such as on social media.

Should your personal information change, please update it by providing us with updates to your personal information as soon as reasonably possible to enable us to update it. We will, however, not be able to update any personal information of yours attained from another responsible party. Should you want to update this information, you must approach the relevant responsible party to do so. We are under no obligation to ensure that your personal information or other information supplied by you is correct.

You warrant that you have the legal authority, permissions and/or consents to provide the personal information submitted to us by you. You also warrant that any personal information provided to us from a third-party responsible party, was obtained from you lawfully and provided to us with your express consent to the relevant responsible party to do so. You warrant further that we shall be entitled to process any information that we obtain about you in terms of the Policy without seeking any further permissions or consents from you and/or any third parties.

You warrant further that none of the personal information you submit to us is inaccurate, irrelevant, excessive, out of date, incomplete, misleading or obtained unlawfully and that needs to be corrected or deleted (“defective information”). You also accept that we cannot be held responsible for using defective information where it is not aware of the nature and extent of the defects in such information.

WHEN DOES T-SHIRT MACHINE™ COLLECT THIS INFORMATION?

We will process your personal information in the following circumstances:

• When you submit an enquiry and/or contact us or request that we contact you;
• When you visit or browse the Website and/or register an account with us;
• When you engage with us on Social Media or in any other digital capacity;
• When you contract with us to be a provider of services to us;
• When you complete any T-SHIRT MACHINE™  document; 
• When you make use of the Services;
• When we are providing Services on behalf of merchants/suppliers; and/or

HOW DOES T-SHIRT MACHINE™ USE MY INFORMATION?

We undertake to only process your personal information in a manner which is adequate, relevant and not excessive, taking into account the purpose for which it was collected. Any processing of your personal information will strictly be for our legitimate business purposes and as a necessary function of your engagement with the Website and/or the Services, and you have expressly consented to this by using the Website and/or the Services, but we will not, without your express consent:

• use your personal information for any purpose other than as set out below:

1. in relation to the provision to you of the Services and/or access to the Website;
2. to fulfil orders for the Services;
3. to provide customer support and contact you as requested by you;
4. to enable you to provide us with your contracted services or products;
5. to contact you regarding current or new services and/or products, new features, special offers and/or promotions offered by us (unless you have opted out from receiving marketing material from us by, amongst other things, ‘unsubscribing’ from our mailing list using the link provided in our marketing communications or by sending an email to xxxx  requesting to be deleted from our mailing list. We will affect such deletion within 48 hours of receipt of your ‘unsubscribe’ notification or email.) For Merchants/Suppliers, we will not use the contact details of your customers to directly market or advertise the Services to them.
6. to keep the website secure and prevent fraud as well as to improve our website or services by, for example, monitoring your browsing habits, or tracking your activities on the website; or

We are entitled to utilise or disclose your personal information if such use or disclosure is required in order to comply with any applicable law, order of court or legal process served on us, or to protect and defend our rights or property. In the event of a fraudulent online payment, we are entitled to disclose relevant personal information for criminal investigation purposes or in line with any other legal obligation for disclosure of the personal information which may be required of it.

WHAT ARE  T-SHIRT MACHINE’s™ LEGAL JUSTIFICATIONS FOR PROCESSING MY PERSONAL INFORMATION? 

Your use of the Website and/or any of the Services constitutes your explicit opt-in consent to our processing of your personal information. Further, we also rely on our contractual arrangements with you as the lawful basis on which we collect and process your personal information. Alternatively, in some cases, we rely on our legitimate interests as a business. Where we rely on our legitimate interests, we will always make sure that we balance these interests against your rights.

Subject to the other provisions in this Policy, the following constitutes our reasons for processing your personal information:

• To make the Services available to you:

We use your personal information to provide you with information, products and services that you request or purchase from us and to communicate with you regarding those products or services that you acquired from us and respond to your queries and comments.

•  To allow third parties to make their separate services available to you:

 Should you make consensual use of third-parties’ services as a result of your engaging with us, we provide them with your necessary data in order for them to provide you with their services. You expressly understand and agree that these third-parties may have their own privacy policies which you may be compelled to adhere to.

• When you utilise the Website:

We require your information in order to provide the website to you and deliver our services and fulfil our contract with you.

We also process your information should you sign-up for our newsletter/ mailing list, if applicable.

• When you take part in a feedback survey or provide public testimonials:

When you take part in our feedback survey, we record certain types of your data and your answers to questions we ask about your opinion of, and use of, our website and services.

 We use this information to develop and improve our website and services and our user relationships. Your job role, organisation and some or all of your comments may be publicly displayed on our website as a testimonial. We will do this based on our legitimate interest in explaining our website and services.

• For internal business purposes:

We may use your personal information for our internal business purposes, such as administrative processing of service orders, administrative fulfilment of invoices and internal reporting and project management.

We may also use your data to monitor the usage of our website and ensure that our website is presented in the most efficient manner for you and your device. This is in our legitimate interests as a business and in your interests to ensure that our website works properly, is user-friendly and that the Services are as efficient as possible.

• For legal and security reasons:

We use your personal information to:

• ensure the personal and financial information you provide us is accurate;
• conduct fraud checks or prevent other illegal activity;
•  establish, exercise, protect or defend our legal rights or those of others; and
• fulfil our legal and compliance-related obligations.
• In some cases we will use your personal information because it’s necessary for us to comply with a legal obligation (such as if we receive a legitimate request from a law enforcement agency). In other cases (such as the detection of fraud) we will rely on our legitimate interests as a business to use your personal information in this way. Where we rely on our legitimate interests, we will always make sure that we balance these interests against your rights.
•  In relation to your T-SHIRT MACHINE™   user relationship:

We use your personal information to personalise your experience with us to:

• provide you with non-marketing correspondence  as you have given us your consent to this;
• contact you when requested by you or in relation to a service we are providing you;
•  process your website-use data to analyse how you use our website and services. This allows us to provide a browsing experience which is relevant to you;

WHEN WILL T-SHIRT MACHINE™ DISCLOSE MY INFORMATION TO THIRD PARTIES?

We  will keep your personal information confidential and only share it with others in terms of this Policy, or if you consent to it, or if the law requires us to share it. We may disclose your personal information to:

• Our employees, contractors,  third-party service providers and processors in order to provide you with access to the Website and/or Services, in accordance with written agreements with these parties;

• Legal and regulatory authorities, upon their request, or for the purposes of reporting any breach of applicable law;

• Accountants, auditors, lawyers and other external professional advisors in terms of written agreements with them;

• Any relevant party to the extent necessary for the establishment or defence of legal rights, criminal offences, threats to public security etc; and

• Any relevant third party if we sell or transfer all or any portion of our business or assets; and 
• Any relevant third party provider where our website uses third party advertising, plugins or content.
• Any third party affiliates where our Services include an Affiliate program, in terms of written agreements with the affiliates. 

If we engage third-party processors to process your personal information, the processors will only be appointed in terms of a written agreement which will require the third party processors to only process personal information in terms of our mandate, use appropriate measures to ensure the confidentiality and security of your personal information and comply with other requirements as set out in this agreement and required by POPIA and other Applicable Law.

Our website may connect to various social media websites or apps. If you want to use the website for social media integration, we will share your personal information with the relevant social media websites or apps.

WHAT ABOUT COOKIES AND WEB BEACONS?

The Website may make use of “cookies” to automatically collect information and data through the standard operation of the Internet servers. “Cookies” are small text files a website can use to recognise repeat users, facilitate the user’s on-going access to and use of a website and allow a website to track usage behaviour and compile aggregate data that will allow the website operator to improve the functionality of the website and its content, and to display more focused advertising to a user by way of third-party tools.

A web beacon is an often-transparent graphic image, usually no larger than a 1×1 pixel that is placed on a web page or in an email that is used to monitor the behaviour of the user visiting the Website or receiving the email. Cookies and web beacons used by T-SHIRT MACHINE™ and our online partners are not linked to Personal Information.

The types of information that may be collected through the use of cookies includes: browser software used; IP address; date and time of activities while visiting our website; URLs of internal pages visited; and referrers. This type of information is not used to personally identify you.

If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature. Most browsers allow you to reject all cookies, whilst some browsers allow you to reject only third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your machine as well as more general information about cookies.

Blocking all cookies will, however, have a negative impact upon the usability of the Website as cookies may be necessary to provide you with certain features available on our website. Thus, if you disable the cookies on your browser you may not be able to use those features, and your access to the Website will therefore be limited. If you do not disable “cookies”, you are deemed to consent to our use of any personal information collected using those cookies, subject to the provisions of this Privacy Policy and the Website’s other policies.

To opt-out of third-parties collecting any data regarding your interaction on our website, please refer to their websites for further information.

For more information on the exact Cookies and technical data used, please contact info@tshirtmachine.co.za and we will gladly provide a full technical breakdown of these cookies and technical data.

HOW DOES T-SHIRT MACHINE™ PROTECT MY PERSONAL INFORMATION?

We will ensure that all of our employees, consultants, service providers and partners who have access to your personal information are bound by appropriate and legally binding confidentiality obligations and process your personal information at standards equal to or higher than ours in relation to your personal information.

We will:

• treat your personal information as strictly confidential, apart from in instances where we are entitled to share it as set out in this Policy;
• take appropriate technical, security and organisational measures to reasonably ensure, without guaranteeing due to the inherent insecurity of data transmission over the internet, that your personal information is kept secure and is protected against unauthorised or unlawful processing, accidental loss, destruction or damage, alteration, disclosure or access, including only providing restricted access to those who need it when processing personal information. While we cannot ensure or warrant the security of any personal information you provide us, we will continue to maintain and improve these security measures over time in line with industry best practices and legal/ technological developments;
• provide you with reasonable access to your personal information to view and/or update personal details;
• promptly notify you if we become aware of any unauthorised use, disclosure or processing of your personal information;
• provide you with reasonable evidence of our compliance with our obligations under this Policy on reasonable notice and request; and
• upon your request, promptly correct, transfer, return or erase any and all of your personal information in our possession or control, save for that which we are legally obliged or entitled to retain (acknowledging that the quality of service might be negatively impacted as well as some website functionality lost if certain personal information is amended or destroyed).

We will not retain your personal information longer than the period for which it was originally needed, unless we are required by law to do so, or you consent to us retaining such information for a longer period. In some circumstances, other Applicable Law or national legislation requires us to retain your data beyond your request for its deletion, or beyond your direct engagement with us. As such, we may retain your personal information in adherence with compulsory instructions from other Applicable Law or national legislation, despite your application to have it deleted or amended.

Whilst we will do all things reasonably necessary to protect your rights of privacy, we also cannot guarantee or accept any liability whatsoever for unauthorised or unlawful disclosures of your personal information, whilst in our possession, made by third parties who are not subject to our control, unless such disclosure is as a result of our gross negligence or fraud.

If you disclose your personal information to a third party, we  shall not be liable for any loss or damage, how ever it arises, suffered by you as a result of the disclosure of such information to the third party. This is because we do not regulate or control how that third party uses your personal information. You should always ensure that you read the privacy policy of any third party.

WHAT ARE MY  RIGHTS AND OBLIGATIONS WHEN IT COMES TO  MY PERSONAL INFORMATION?

You are entitled to request access to any relevant personal information held by us where such access is necessary for you to exercise and/or protect any of your rights. For any personal information held by any third-party responsible party, you must approach that responsible party for the realisation of your personal information rights with them, and not with us.

Under POPIA, you have rights in relation to your personal information. Please contact us at  info@tshirtmachine.co.za to find out more about these rights or enabling them. They include having the right to:

• have your data processed in a fair, lawful and transparent way;
• be informed about how your personal information is being used, as is covered in this Policy;
• access personal information we hold about you;
• require us to correct any mistakes in your personal information;
• require us to delete personal information concerning you in certain situations where there is no good reason for us to continue to process it;
• to request that we transfer your personal information to you or another service provider in a simple, structured format (data portability);

• object at any time to the processing of your personal information for direct marketing purposes;
• object to automated decision making which produces legal effects concerning you or similarly significantly affects you;
• object in certain other situations to our continued processing of your personal information; and/or
• restrict or temporarily stop our processing of your personal information in certain circumstances.

You will not normally have to pay a fee to access your personal information (or to exercise any of the other rights). That being said, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. We may also refuse to comply with your request in these circumstances.

We may need to request specific information or evidence from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Users  who are citizens from jurisdictions other than South Africa, please note that we comply  with all South African data protection laws when processing your personal information pursuant to the services as we are a South African business operating in South Africa. Should foreign law be applicable in any regard to your use of the Services and/or the Website in any way, including how we may process your personal information, please contact us at  info@tshirtmachine.co.za  and we will gladly engage you on its application and your rights.

Users acknowledge that any content provided by users on the Website, including via a messaging system, if applicable, enters an open, public forum, and is not confidential, where the author of which will be liable for that content, and not us.

Users understand that there are risks involved in sharing personal information. By disclosing personal information such as the user’s name and email address, users acknowledge and understand that this information may be collected and used by an authorised third party to communicate with you.

By accepting this Policy, you have opted-in to receive emails from us, where your email address will be used to contact you from time to time and we may also use it for security reasons to confirm your identity.

You have the right to opt-out of receiving email communication by following the directions posted on an unsubscribe link, our email disclaimer or by emailing  info@tshirtmachine.co.za and asking to not be contacted from then on.

WHAT ARE  T-SHIRT MACHINE’s™  RIGHTS AND OBLIGATIONS WHEN IT COMES YOUR PERSONAL INFORMATION?

We  will disclose your  personally identifiable information if we reasonably believe that we are required to do so by law, regulation or other government authority or to protect the rights and property of ourselves or the public. We  may also cooperate with law enforcement in any official investigation and may disclose your personally identifiable information to the relevant agency or authority in doing so.

We also reserve the right to retain on our records information you have requested be removed from our active databases for certain purposes, such as to resolve disputes and enforce our Terms of Business. Please also note that information submitted to us by you may in some instances never be completely removed from our databases due to technical and legal constraints. You should therefore not expect that all of your personally identifiable information will be completely removed from our databases in response to any request you may submit.

Circumstances may arise where, whether for strategic or other business reasons, we  decide/are required to rebrand, restructure, sell, buy, merge or otherwise reorganize our business, including changing our name and/or the type of legal entity that we operate as. Should this occur, it will involve the disclosure of personal information to the new entity. Such eventualities may involve the disclosure of personal information for necessary and legitimate purposes. It is our practice to seek reasonable protection for information in these types of arrangements and notify you prior to any disclosure of personal information. Such disclosure will also be subject to this Policy.

We strive to keep your  personal information accurately recorded. We will provide you  with the reasonable ability to review and correct it or ask for anonymization, blockage, transfer or deletion, as applicable, should it be so requested. Please contact info@tshirtmachine.co.za to engage us  on such actions or requests.

We also collect, use and share aggregated data or de-identified data such as statistical or demographic data for any purpose. Such de-identified or aggregated data may be derived from your personal information but is not considered personal information in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your personal information so that it can directly or indirectly identify you, we treat the combined data as personal information which will be used in accordance with this Policy.

WILL  T-SHIRT MACHINE™  USE YOUR PERSONAL INFORMATION FOR ANY OTHER PURPOSE OTHER THAN WHY IT WAS COLLECTED?

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

DOES THIS PRIVACY POLICY APPLY WHEN I ACCESS THIRD PARTY WEBSITES?

You may be able to access third party websites directly from the Website. This Policy does not apply when you access third party websites. We cannot control how third parties may use Personal Information you disclose to them, so you should carefully review the privacy policy of any third party website you visit before using it or disclosing your Personal Information to its provider.

DOES T-SHIRT MACHINE™ COLLECT INFORMATION ABOUT ITS MERCHANTS CUSTOMERS?

In the course of providing the Services on our Merchant’s behalf, we may collect and process certain information about individuals at the direction of such Merchants (“Customer Data”). Customer Data has historically included information such as personal data relating to the end user of our Services, any personal data in the printing content (where applicable), personal data revealed during the use of any of the Services, including name, email address, phone number, shipping address, and other information about the Merchant’s customers.

If you are a customer of the Merchant (an end user of the Services), the Merchant is the data controller with regard to your personal data contained in Customer Data and should provide you the information on how your personal data is collected and processed when using our Services. Please read the Merchant’s privacy policy for further information. The Merchant is your contact for any questions you have about how it handles your personal data.

WHAT ABOUT CHILDREN’S PRIVACY?

We do not process the personal information of children when a data subject user is below the age of 18 (eighteen). Do not provide us with any such information. It is considered a material breach of this Policy.

DO WE PROVIDE LINKS TO OTHER WEBSITES?

The Website  and the Services available through the Website, may contain links to other third party websites. If you select a link to any third party website, you may be subject to such third party websites terms and conditions and/or other policies (including privacy policies), which are not under the control, nor responsibility, of us.

Hyperlinks to third party websites are provided “as is” and we do not necessarily agree with, edit, endorse or sponsor the content on these third party websites.

We urge users to evaluate the security and trustworthiness of any third party website before disclosing any personal information to them. We do not accept any responsibility for any loss or damage in whatever manner, however caused, resulting from your disclosure to third parties of personal information.

WHAT ABOUT MARKETING?

We may process your personal information to contact you to provide you with information regarding our services that may be of interest to you. Where we provide services to you, we may send information to you regarding our services and other information that may be of interest to you, using the contact details that you have provided to us. We will only send you direct marketing communications where you have consented to us sending direct marketing or otherwise in compliance with this Policy, POPIA and other Applicable Law.

You may unsubscribe/opt-out  from any direct marketing communications at any time by clicking on the unsubscribe link that we include in every direct marketing communication or by contacting us and requesting us to do so.

After you unsubscribe, we will not send you any direct marketing communications, but we will continue to contact you when necessary in connection with providing you with the services.

We will also send notifications of changes to our terms and conditions and policies (where necessary), updates, security alerts and support and administrative messages regarding our services.

WHAT ABOUT INTERNATIONAL DATA TRANSFERS?

Should we, based on our business mandate and any legitimate purpose, be required to transfer your personal information out of the country, we ensure a similar degree of protection is afforded to it by only transferring your personal information to countries that have been deemed to provide an adequate level of protection for personal information. You expressly agree to such transfers of personal information.

Should you submit personal information for publication on the website, whether by way of a testimonial, article or for any other purpose, you acknowledge that this will be published on the internet and may be available, via the internet, around the world. We  cannot prevent the use or misuse of such information by others.

CAN I PROVIDE FEEDBACK / LODGE A COMPLAINT?

If you have any questions or complaints about this Privacy Policy or any part of the Services, please contact us by emailing info@tshirtmachine.co.za. We will respond as soon as we can.  

If you have a complaint about our use of your information, please contact us directly so that we can address your complaint. We will respond to it as soon as we can.

We will report any security breach to the applicable regulatory authority in terms of Applicable Law and to the individuals or companies whose Personal Information is involved in the breach.

You also have the right to formally lodge a complaint in terms of POPIA as follows:

Applicable   Law	Regulatory authority name	Contact details
POPIA	The Information Regulator	Website: http://www.justice.gov.za/inforeg/index.html Address:  JD House,  27 Stiemens Street,  Braamfontein,  Johannesburg,  2001 Email: inforeg@justice.gov.za

LEGAL DISCLOSURE

Legal status: T-SHIRT MACHINE™ (2022/464784/07) is a private company with limited liability duly incorporated under the company laws of the Republic of South Africa. 

Main business: T-SHIRT MACHINE™  is manufacturer and distributor of branded merchandise apparel.

Email Address:  info@tshirtmachine.co.za

Website address: www.tshirtmachine.co.za

Registered Business Address: 5 Leeuwkop Road, Augusta Place, Sunningdale, Blouberg, Cape Town, 7441  

Last updated: July 2024